Team Leading Intermediate Apprenticeship in Team Leading (Level 2)
Duration: 12-15 Months
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Customer Service Advanced Apprenticeships are intended for people working in customer service across all occupations and sectors of employment. The programme includes on and off the job training towards level 3 nationally recognised qualifications in Customer Service.
Customer Service Advanced Apprenticeships are intended for people whose role involves carrying out customer service duties with a considerable amount of responsibility and autonomy.
Activities include
- Working in a designated customer service department and/or have a particular customer service title (for example a Customer Service Adviser)
- Working in a non-customer service role, but recognise that customer service is part of your role (for example an Engineer)
- Provide service to customers (for example if you work in a call centre or hotel)
- Solving problems using good communication skills
- Suggest and implement changes to improve customer service
Advanced Apprenticeships help develop well-trained and motivated individuals who can assist to improve company performance.
Progression into the Customer Service Advanced Apprenticeship
- achieved a Level 2 Intermediate Apprenticeship in Customer Service
- achieved an Intermediate Apprenticeship from any sector
- achieved QCF Awards, Certificates or Diplomas
- achieved a (14 – 19) Foundation or Higher Diploma, in Business Administration and Finance, Hospitality or Retail Business
- achieved GCSEs or A levels
You may progress into the Advanced Apprenticeship without prior qualifications. However it would be beneficial to have some prior experience in a customer service job role, although this is not a formal requirement. If you do not have any prior experience in a customer service job role you may be better suited to the Customer Service Intermediate Apprenticeship, although you will be judged on your own merits, experiences and capabilities.
Progression from the Customer Service Advanced Apprenticeship
- Higher Level Apprenticeship programme in Contact Centre Management, Business & Professional Administration or Leadership and Management
- Further or Higher Education to undertake customer service, business related or other qualifications, including Foundation Degrees in, for example, Contact Centres, Retail Management, Business Management or Hospitality
- Customer Service, Contact Centres, Sales, Business related and other undergraduate programmes
- Customer Service and other Professional Qualifications, including a Level 4 Diploma in Customer Service Management, a Level 4 Diploma in Contact Centres, or a Foundation Degree in Contact Centre Management
Future career prospects include
- Senior Customer Service Supervisor
- Customer Service Manager
