Customer Service Intermediate Apprenticeship (Level 2)
Duration: 12 Months
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Customer Service Intermediate Apprenticeships are intended for people working in customer service across all occupations and sectors of employment. The programme includes on and off the job training towards level 2 nationally recognised qualifications in Customer Service.
Customer Service Intermediate Apprenticeships are suitable for individuals, whose role involves carrying out a broad range of customer service activities, requiring a limited amount of supervision and working with some autonomy.
Activities include
- communicating clearly and confidently with others
- working with others to solve problems and support customer service improvement
- develop knowledge of your organisation and its products and services
- influence what happens at work
Intermediate Apprenticeships help develop well-trained and motivated individuals who can assist to improve company performance.
Progression into the Customer Service Intermediate Apprenticeship
- undertaken learning in the Foundation Learning Curriculum
- achieved QCF Awards, Certificates or Diplomas
- undertaken a Young Apprenticeship programme
- achieved a (14 – 19) Foundation or Higher Diploma in Business, Administration and Finance or Hospitality
- achieved GCSEs or A levels
You may progress into the Intermediate Apprenticeship without prior qualifications.
Progression from the Customer Service Intermediate Apprenticeship
- Level 3 Advanced Apprenticeship in Customer Service
- Other Level 3 Advanced Apprenticeships – particularly where customer service is an important part of the job such as in Business & Administration, Retail, Hospitality and Travel & Tourism
- Further Education to undertake customer service, business related or qualifications
Future career prospects include
- Customer Relationship Manager
- Customer Service Supervisor
- Customer Service Team Leader
