Sales & Customer Service Apprentice

Location:

Barnsley

Salary:

£2.60 per hour Apprenticeship Minimum Wage

Date posted:     

08/02/2012

Job type:

Apprenticeship

Company:

Pen & Sword

Contact:

Karen Tyas

Ref:

TALENT

Job ID:

A1037

Summary of Role: 

To provide general administrative support within the sales office of this busy publishing company.  The role will focus on customer service and sales growth with a view to developing skills in these areas. 


Duties to Include:

Answering telephone calls and emails, taking orders from both trade and mail order customers and dealing with customer enquiries

* Processing orders, sorting / taking post and sending out catalogues

* Maintenance of database, updating / deleting records, etc. as required

* Assist with trade mailings / marketing materials and the sourcing of new trade customers

* Updating trade websites

* Any other tasks which support the office and are suitable to the grade of post


Skills Required:

Confident telephone manner;  Attention to detail;  Good communication and IT skills;  Ability to work on own initiative as well as part of a team;  Good time keeping and organisational skills.

Hours of work
Mon – Thurs 9am – 5pm / Fri 9am – 4.30pm



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